Serenity have become an integral part of the team at G-A-Y by not only ensuring the safety of our customers and staff at all times but by the friendly and modern approach all the door staff have towards their role. Having worked in many different bars and clubs throughout the U. K and experiencing a vast array of different approaches and styles from door staff I've worked with, Serenity are like a breath of fresh air as I know I can leave the smooth running of the venue door to them whilst attending to other duties whilst on shift. I couldn't recommend them enough to anyone searching for a security company in any capacity, a joy to work with.
The Serenity Security team are outstanding, they have been amazing every time they support our vital charity work. The team have supported us at music venues and outdoor events and are always friendly, professional and always leave us with one less worry on the day. Thank you so much to all the staff.
Wonderful team. Any issues we ever have had have been quickly and professionally dealt with. Attitude of all the staff is always excellent and always treat our customers with the respect they deserve in any situations which is a rare trait in a lot of security companies.
I can not fault the service provided! The two staff provided were a credit to the company and did not hesitate to help out where ever needed! They were there to provide SIA staff for a bar but helped out with car parking, crowd management, dispute resolution to name just a few things. Will most definitely be recommending Serenity Security and look forward to using them again next year!
I would like to thank Serenity Security and the staff they supplied to us for the Team England (Athletics) Preparation Camp in Manchester prior to the Glasgow 2014 Commonwealth Games. Rob and Stel are an asset to the company. They conducted themselves extremely professionally and were happy to conform to the variety of our daily needs and requirements, whilst respecting the confidentiality surrounding high profile athletes and staff. The process of arranging the Security was effortless and any information we required was supplied quickly and efficiently from a dedicated member of the management team. I would be extremely happy to work with Serenity again in the future and would highly recommend Serenity Security to other organisations/agencies.
What can I say. Well deserving of 5 stars throughout. Serenity Security managed the Pride House Manchester Parade around Manchester's Gay Village and what a fantastic job they did. Their staff are friendly, helpful and professional throughout. I wouldn't hesitate to use them on any event I am working on.
Thanks to Ben who supervised my sons 18th Birthday bash on Saturday, he was excellent, it was not obvious he was there, it made me have peace of mind and at the end of the night he was able to help usher people to their taxis in a very professional manner. Would definitely use again. Thank you.
Dear Serenity, Thank you for the loan of your SIA door staff for our important game today. We would just like to say well done on the professional job done by your staff who braved the elements weather wise. Both they and any other Serenity Security are most welcome to team up with us at Hyde FC for future games. We have had very positive feedback from club board members and both sets of fans alike.
Serenity Security Solutions is a great company and they have got loads of excellent guards their is two places I use 1 being Serenity Security Solutions Ltd and the other being Security Guards UK their both really good company's and always get the works done nothing else I can say about these guys top quality performer...
Excellent close protection security provided by Serenity for a night out in Manchester. Trusted and reliable, would recommend to anyone.
Serenity Security door staff have once again proved themselves worthy of a 5 star rating. When our daughter got into difficulties whilst visiting a venue on Canal Street in Manchester on New Years Eve. The staff went above and beyond the call of duty to ensure her safety and well being and informed us of her whereabouts and condition resulting in her safe return. We could not recommend them more highly.
I recently went on a night out in G. A. Y on Manchester's canal street. When we were there a member of the group took a turn for the worst and collapsed. A member of the serenity team asked no questions and made sure my friend was safe and out of harms way. Even when we were all out and in effect the responsibility could of ended a member of the door team provided water and came out to check if she was OK. It is a refreshing change to see this approach to dealing with drunk people rather than going in and kicking people out so they are not their problem. It shows they have genuine concern for the customers and the staff. Thanks again :).
Dear Serenity, thank you for the loan of your SIA door staff for our important game today. We would just like to say well done on the professional job done by your staff who braved the elements weather wise. Both they and any other Serenity Security are most welcome to team up with us at Hyde FC for future games. We have had very positive feedback from club board members and both sets of fans alike.
Since starting our working relationship, I have been very impressed with the professionalism of the service provided by Serenity Security. They have excelled in venue management and we feel they have grown with us as an invaluable part of our team. We also feel each member of staff has been chosen to fit our venue perfectly and ensure the best customer experience possible.
I recently used Serenity Security Solutions for my art event and found the service exceptional. The door person who was supplied was very professional and friendly. They listened to our needs and requirements and used their own initiative very well to make sure our event was carried out without incident. We are located in a city centre location with many busy bars and drunk who are interested in our unusual venue (art studio on top of a 60's office block) - our Serenity Security door person negotiated this very well and maintained a safe and friendly doorway. They also went above and beyond to patrol the building at quieter times to make sure the other floors and businesses who were out of hours were secure. I also heard good feedback from our audience about his good banter- which is always a plus. Over all we were all very pleased with the service.
A huge THANK YOU to your team for supporting our BIG PURPLE WEEKENDER EVENT... Friendly approachable and all team players, it was totally amazing having such support, I completely didn't have to worry at all which was ace.
A personal huge thanks for your guidance and support, it truly was a community event and now we have it established we can aim for bigger and better next year :)).
Thanks again to all the team
We recently used the services of Serenity Security Solutions for a prom. As promised the staff were perfectly matched for the event. They were all friendly, approachable and very professional in their handing of our students. It was clear that they had the whole event under control and had specific roles designated but were also happy to take direction from our staff too. All of the communication from the company was informative and efficient and they were keen to ensure that we were pleased with their service. I would definitely recommend this company.
I came up to Manchester for the annual PRIDE celebration and was very impressed by the security staff from this company. Unlike others who just said "I need to see your bag" their staff greeted you warmly, asked how you were and if you were having a good night and would it be ok for them to check my bag quickly for security.
These little touches made me feel that they were there for my security as well as everyone elses rather than feeling like a criminal before you even get in anywhere like some companies do. No harm in being polite!
I also witnessed trouble in a bar and the door staff quickly organised one to cover the door releasing the other to get in and sort it quickly which they did.
I have had the pleasure of employing Serenity Security to staff a large venue. Not only were the management and staff totally professional and highly skilled at their jobs, they also went above and beyond what was required. They made it easy for me to 'leave' the job to them and concentrate on other things. I have had an excellent experience with them, and have no hesitation in recommending them.
Our door staff are friendly and courteous at all times and unlike many other companies they engage in conversation and interact with customers, this is a vital part of our entrance process and ensures that our venue remains without any doubt, one of the safest environments within Manchester City Centre.
The door staff were kind and had smiles, they spoke like normal humans, not your typical bouncer thugs! I was so impressed.
I think the staff that I have encountered from this security company have been exceptional. Always polite, professional and a pleasure to come across whilst always ensuring that the customers feel safe and secure. Excellent value for money.
I recently went to the village and was really suprised the serenity security staff where really nice &friendly they actually had a conversation with you and did not treat you like a idiot and they had a good professional attitude but also had a personality. Most of the other bouncers round manchester have a bad customer service approach and make the job 10 times harder for themselves. Keep it going serenity security finally we have bouncers that are human!
Very friendly DoorStaff, always there to help, and you can have a laugh with them as well. I'd recommend them.
Well that can I say, Serenity Security Solutions are one of the most professional security firms around. ALL of their security personnel are friendly, courteous and professional at all times.
From my personal dealings with Serenity Security Solutions they treat members of the public as humans and will ALWAYS find a way to resolve a situation without drawing major attention.
So if you are looking for a security firm that goes out of their way to help you I would recommend that you give them a call. YOU WILL NOT BE DISAPPOINTED with their work, regardless if your event/venue is small or large they are the firm for you.